Terms and Conditions for Prima Generator Sdn Bhd

Welcome to Prima Generator Sdn Bhd. Please read the following Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website located at https://www.primagenerator.com ("Website") operated by Prima Generator Sdn Bhd ("we", "our", "us"), a company incorporated and domiciled in Singapore.

By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use this Website.

1. Acceptance of Terms

By using our Website, you agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and any additional policies or terms that may apply to specific sections of the Website or to products and services we offer.

2. Eligibility

You must be at least 18 years of age to access or use the Website. By accessing or using the Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into and be bound by these Terms.

3. Modification of Terms

We reserve the right to modify or update these Terms at any time. The updated Terms will be posted on this page, and the "Effective Date" at the top of this page will reflect the most recent revision. You are encouraged to review these Terms periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

4. Products and Services

Prima Generator Sdn Bhd offers products and services related to generators and related equipment via this Website. Product descriptions, pricing, availability, and specifications are subject to change at our discretion and without notice. We make every effort to accurately display products and services, but we cannot guarantee that all content, including product images and descriptions, is error-free.

5. Orders and Payments

By placing an order through the Website, you offer to purchase a product or service under the terms of these Terms and Conditions. Orders are subject to availability, and we reserve the right to accept or reject any order, in whole or in part, for any reason.

All prices listed on the Website are in USD unless otherwise specified. You are responsible for providing accurate payment information and ensuring sufficient funds for your order.

Payments can be made through available payment methods, including credit card, debit card, and other online payment systems supported by the Website. We use secure payment gateways to process all transactions.

6. Shipping and Delivery

We will ship products to the address you provide at the time of order placement. Shipping charges and delivery times may vary depending on your location and the product purchased. Estimated shipping times are provided at checkout, but we cannot guarantee exact delivery dates. We are not responsible for delays caused by third-party shipping carriers.

You are responsible for ensuring that the delivery address is accurate and complete. If an order is returned due to an incorrect or incomplete address, you may be required to pay additional shipping fees.

7. Returns and Refunds

Please refer to our Return and Refund Policy for information regarding the return, refund, and exchange of products. Returns and refunds are subject to the conditions outlined in the policy and applicable Malaysian consumer protection laws.

8. Account Registration

To place an order, you may be required to create an account on our Website. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

If you suspect any unauthorized use of your account, you must notify us immediately.

9. Intellectual Property

All content on the Website, including text, images, logos, graphics, videos, and software, is the property of Prima Generator Sdn Bhd or its licensors and is protected by intellectual property laws. You may not use, copy, reproduce, distribute, or modify any content without our prior written permission.

10. Prohibited Activities

You agree not to engage in any activities that:

• Violate applicable laws or regulations, including Malaysian laws.
• Infringe upon the intellectual property rights of others.
• Disrupt, damage, or impair the functionality of the Website.
• Engage in fraudulent activities, including using false information or unauthorized payment methods.
• Interfere with or damage the Website’s security features or attempt to gain unauthorized access to any part of the Website.

11. Limitation of Liability

To the fullest extent permitted by law, Prima Generator Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Website or products purchased through the Website, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or your use of the Website shall be limited to the amount you paid for the product or service in question.

12. Disclaimer of Warranties

The Website and its content are provided "as is" and without any warranty or representation of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be error-free, uninterrupted, or secure.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which can be found on the Website. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be resolved through mediation or arbitration in Malaysia, under the rules of the Singapore Arbitration Act 2005, before a single arbitrator appointed by the parties.

15. Force Majeure

We shall not be liable for any delay or failure in performance under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including, but not limited to, natural disasters, strikes, war, acts of terrorism, government restrictions, or failures of third-party service providers.

16. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with any other policies, guidelines, or rules incorporated by reference, constitute the entire agreement between you and Prima Generator Sdn Bhd regarding the use of the Website. Any prior agreements or understandings, whether written or oral, are superseded by this Agreement.

18. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Prima Generator Sdn Bhd
Website: https://www.primagenerator.com
Email: info@primagenerator.com
Phone: +65 9877 2121
Address: 18 Bukit Batok Cres, #12-28, Singapore 658065

These Terms and Conditions are intended to create a fair and transparent framework for all users of the Prima Generator Website. Please take the time to understand them, as they govern your relationship with us when you use our services.